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FAQ

Q

 Compatible platforms?(SSD)

A

Product support all the mainstream OS and computer models.More details pls send specific PC model to us.

Q

Can we pre-load files onto the USBs?

A

Yes, we can offer this service, though an additional charge applies. Please inquire about the cost.

Q

Do you have a catalog? Can you send me a catalog so that I can learn about all of your products?

A

 Yes , We have product catalogs. Please contact us on line or send an Email to sending the catalogs.

Q

Can I be your agent ?

A

Yes, we are happy to develop more partners.Pls contact us for discussion.

Q

Does the price include customs?

A

All prices are EXW shenzhen not include customs & postage.

Q

Could you send your price list ?

A

Send inquiry and inform your products details,then price list will be sent.Or contact platform sales for price list .

Q

Do you have the products in stock?

A

Yes, Only a little , Our company provides customized products.

Q

Can we get support if we have our own market position?

A

Please inform us your detailed market demand,we will discuss and propose helpful suggestion for you,to find the best solution for you

Q

How to do if any quality problems on your side in the warranty time?

A

First, take pictures or videos as proof and send to us. We will replace new ones for free or Returned to our factory for free maintenance.

Q

What is the package of the product?

A

We can design package as your demand

Q

What are the color options?

A

This is custom product that is created for you from scratch. You can choose any color, material, size, or shape.

Q

How about the shipment?

A

We ship the goods by sea or Express as DHL,TNT,FedEx.

Q

How about your product quality?

A

All our products are with full capacity and tested by QC teams before shipment. Before order , we will explain all clear to
customers with great honesty .

Q

What kinds of logo we can put on the usb?

A

It depend on different model, generally they are silk printing ,laser logo,full printing, pad printing or epoxy logo.

Q

Delivery Time?

A

Brand regular stock, custom and large quantity 5-10 days.

Q

Are you a factory?

A

Yes, we do! We have a weekly live stream for customers to visit our factory

Q

Why should you buy from us not from other suppliers?

A

The company has advanced production equipment, rich experience in electronic production and scientific management methods, with high quality, high efficiency, high service, high research and development capabilities.

Q

Is the price correct?

A

Not really, these are customizable products, correct price depends on the configuration you need. Please contact us for further confirmation.

Q

What is your company's main products?

A

We supply SSD/USB Flash Drive/Mini PC/TF Card.

Q

What is the Minimum Order Quantity(MOQ)?

A

We can sell one piece sample for your test.

Q

Do your products come with warranty?

A

We offer 3 years warranty for no human damages.

Q

Payment Terms?

A

We accept T/T,paypal,Credit card,west union and other online or offline payments. 

Q

Work onPC or only in laptop?

A

Both.Please check your port to see if it suit and the length that it accepted.just contact us back if youare not sure. 

Q

What's your order leadtime?

A

Sample orders,lead time is 1~3 working days; OEM orders,lead time 7-10 working days(depends on the Quantities. 

Q

Are you manufacturer or trading company?

A

We are SSD storage.Products manufacturer intergrating R&D production,marketing and sales,with more than 15 years experience. 

Q

Do you accpet OEM/ODM order?

A

Yes.we offer OEM&ODM service. 

Q

Are you manufacturer or trading company?

A

We are SSD storage and product manufacturer intergrating R&D production,marketing and sales,with more than 15 years experience. 

Q

Do you accpet OEM/ODM order?

A

Yes.we offer OEM&ODM service. 

Q

What's your order leadtime? 

A

Sample orders,lead time is 1~3 working days; OEM orders,lead time 7-10 working days(depends on the Quantities). 

Q

Why the capacity of hard disk displayed in the computer will be less?

A

The difference in calculation between the manufacturer and your PC, please google "storage product capacity" for more info. PC defines 1GB = 1.073741824 billion bytes, while the market defines 1GB = 1.00 billion bytes100% real capacity, via H2testw. Storage device conversion formula: nominal capacity X 0.93 = actual capacity. Capacity Notes: 64GB=approx. 55GB 120GB=approx.111GB 128GB=approx. 119GB 240GB=approx. 223G 256GB = approx.238G 480GB = approx. 446GB 512GB = approx. 476GB 960GB =approx.892GB1TB = approx. 930GB 2TB = approx. 1800GB

Q

How to format SSD and achieve 4K alignment?

A

Win7 or higher version OS is recommended due to'Disk Management Formatting function is built in the systems. We recommend NTDS disk partition format and DISKGENIUS tool to make drive partition.

PS:Use as SSD Benchm ark to check if SSD has complied with 4K Alianment and already been under AHC model. Otherwise SSD write/read speed performance and response time will be affected.

Q

How to format SSD and achieve 4K alignment?

A

Win7 or higher version OS is recommended due to'Disk Management Formatting function is built in the systems. We recommend NTDS disk partition format and DISKGENIUS tool to make drive partition.

PS:Use as SSD Benchm ark to check if SSD has complied with 4K Alianment and already been under AHC model. Otherwise SSD write/read speed performance and response time will be affected.

Q

Why is the speed test result different from the description?

A

Our test data is just for reference, our test results related to manyfactors, such as the status of hard disk, slot interface type, computer hardware grape, computer system, test platforms, and test software and so on. So, our speed test result will be different with you, hope you can understand.

Q

Why can't we find solid state drive and read/write data?

A

The new SSD generally need to be formatted in Disk Management.In Disk Management, select"Create and Format Hard Disk Partition", you will find it. If "Not Initialized" is displayed, right clink on the drive and select"Initialize Disk".

Q

How to divide SSD?

A

In Windows XP, for example, you can divide SSD through the Control Panel / System management Tools / Computer Management /Disk Management, select the installed SSD, and press the right mouse button, press adds a new disk to complete.

Q

How to use the SSD properly to well protect it?

A

Currently, the SSD average erasure feature and built-in error correction mechanism can increase the SSD lifespan. But in general, SSD lifespan depends on how it is been used and the work environment, if a mass and long time large numbers of data have been written or used under a high-temperature environment. it would likely reduce the SSD lifespan.

Q

Why does the computer fail to detect the SSD?

A

There are two possibilities in most cases: 
a) Inadequate power supply: you can try attaching the USB connector next to the SSD into the USB slot behind your computer, and make sure your computer has enough power supply for the SSD.To avoid insufficient supply which will cause failure to read the SSD. please do not use USB Hub, extension cords, or other USB devices.
b)Not add new sectors: Please check the Disk Management to confirm whether installed SSD in Windows XP / Vista Win7 operating system.

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